Dean's Natural Food Market

Reviews about Dean's Natural Food Market

• S Shen

  Jan, 09 2018
  ★ ☆ ☆ ☆ ☆
  I rarely provide feedback unless it's either exceptionally good or surprisingly bad. Unfortunately, this is an really unpleasant experience. I have been shopping at the Basking Ridge store (off NJ Highway 78 exit 33) at least twice a week since the store opened years ago.
  There were several incidents that their produce price label does not match what rings up at the check out register. They did correct the mistakes if customers spotted it but two female cashiers (in their 50's) have attitude problems and often made the customers feel bad that he/she held up the line.
  
  Today, I stopped by and picked up a head of organic Cauliflower priced at $4.99, but it rang up as $8.99. The cashier (a female cashier in her 50's with dark long hair) went back to check after I shown her the price tag in the produce section. At the same time she pointed out there is another pile of cauliflower at the end of the produce section with price tag flipped over to blank.
  After she checked with the produce dept, she came back and tell me she will give it to me for $4.99 and then asked if I flipped the other price tag. I could not believe what I heard and I told her it's a bad and wrong question. This is perhaps the most unreasonable and insulting question that one could experience while buying a head of cauliflower!!!!! PLEASE REVIEW YOUR STORE VIDEO AND FIND OUT 1)WHY THERE ARE TWO PILES OF CAULIFLOWER, 2)WHO LEFT ONE PILE WITH PRICE, AND THE OTHER PILE BLANK
  
  Again, I am seeing the two more senior female cashier staffs not only not acknowledging the system errors but putting the blame to the customers
  
  I am writing this review to call for the management's attention on their staff training and an accurate price synchronization and validation system given there are 4 stores in NJ.
  
  The staffs at the juicebar are always friendly and helpful. In general, it is a nice neighborhood convenient health food store.

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