Verizon

Reviews about Verizon

• Da Ya

  Mar, 22 2018
  ★ ☆ ☆ ☆ ☆
  Chat Transcript Disappointment:
  
  Verizon: Thank you for contacting the Verizon Wireless Chat Team. To better assist you please enter your question below.
  
  Dana Miller: Your website won't let me enter my original password so I can change it, and won't let me put in a perfectly legit password to change it to.
  Dee: Thank you for contacting Verizon Prepaid Wireless Care!
  
  Dee: my name is Dee. May I ask your name?
  
  Dana Miller: Dana
  Dee: Thank you, it's a pleasure to chat with you, Dana!
  
  Dana Miller: .....?
  Dee: I do understand how important it is for you to have acces to your account, don't worry I'm her eto help you out.
  
  Dee: access*
  
  Dee: Is the phone number ending in 1485 the one that we're going to be working with?
  
  Dana Miller: yes
  Dee: Thank you for that information.
  
  Dee: Please bear with me while I pull up your account.
  
  Dee: I've accessed your account. Allow me to know what error message are you getting?
  
  Dana Miller: Please enter a valid password. This is when I type in my current password.
  Dee: Are you able to see the Forget password option?
  
  Dana Miller: I'[m already in my account. I'm not at that page anymore.
  Dee: Are you trying to reset it?
  
  Dana Miller: Yes
  Dee: Great! Could you please check the requirements to place a new password? The System may not allow you to put the same password.
  
  Dana Miller: That's not the point. It's rejecting my old password criteria.
  Dee: You have also the option of placing the current password with numbers.
  
  Dana Miller: My current password has a symbol, and it won't let me use it to reset my password.
  Dee: I see! In that case please allow me a few seconds to verify this for you.
  
  Dee: Please bear with me.
  
  Dee: I'm working on it right now.
  
  Dee: Allow me to know, do you have any special character on your password?
  
  Dana Miller: I just told you I did.
  Dana Miller: That was literally the last thing I said to you.
  Dee: So sorry for this inconvenient allow me to explain what is happening our website does not allow to include especial character on the password. So you don't have to worry about it. You only have to go back and click on "Forgot password" Once do it please make sure that the password does not include any characters on it.
  
  Dana Miller: Shocker. Thanks anyway.
  Dee has left the chat
  You are being transferred, please hold...
  You are now chatting with Lisa
  Lisa: I’d be happy to see how I can assist you! With whom do I have the pleasure of chatting today?
  
  Dana Miller: No thank you.
  Lisa: To reset your password please click here, enter your 10 digit mobile number and select 'Continue'.
  
  Dana Miller: She didn't even bother telling me she was transferring me, so why should I talk to you?
  The agent has exited the chat.

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